Our Staff

Robin was born in Hickory, North Carolina and lived in San Francisco for 2 years in 1984-1986 and has resided in Hickory to date. She was introduced into the Hearing Industry in 2015, with no previous experience in the field. Her first position was as a Patient Care Coordinator. The previous dispenser she worked with, advised her that she had excellent communication and personal skills that would be a good fit for transitioning into a dispenser.

Robin love helping people and through her years of employment, all of her jobs have been customer service related, in one form or the other. Her goal for her personal and professional life is always to treat people the way I want to be treated. She thinks that if you can do that, success will come to you.

In Robin’s spare time (which is not a lot), she enjoys getting some rest, but also loves spending time with her daughter, who lives the closest to her. They enjoy shopping, eating out, and just taking a relaxing drive, with no real plan. Robin has a small Yorkie Poo (Zoey), whom she adores. I guess you can say she is a hobby too, because she does utilize much of Robin’s time.

Linda is originally from the Great Lakes State of Michigan in a small little town of Grand Ledge and 15 minutes from the Capital.  Linda graduated from Grand Ledge High.  The last year of high school she attended a special program at the local Lansing Community Business Collage.  Only a certain number of students were picked to do this.  She completed college business courses that year. Linda worked in Michigan for an insurance company for over 35 years starting a customer care up front person.  She moved on and got her license for selling insurance and did that for a couple years but went back to the office to work for them as a phone room supervisor for a staff of 8-10 and to help run the office smoothly.  Linda was a strong people-oriented worker.  If a customer was not happy, she was sure to make sure when she completed with them that they were.  She would tell you she taught that the customer is the most important person in a customer service industry and has kept that policy through the years.  In 2017 she retired from her job and moved to Statesville NC where her grandkids and parents lived.  She took some time off after moving to spend the time with her family.  In 2018 Linda saw an ad for Best Value Hearing Care and sent her resume off to them.  She then accepted the position of Patient Care Coordinator in the Statesville office and traveling to Taylorsville Senior Center on Wednesdays with the Patient Care Coordinator.  She was drawn to the company because of her love of working with the public and helping people and skills in running an office.

Linda love most about saving hearing lives is being there for the customer, making sure when a customer walks in they greeted with a smile and when they leave that she has helped them.  She takes great pride in making sure every customer understands that she is there to help them and teach them how to get the most out of there hearing aids. She focuses on having all information needed in her everyday work to be completed and ready for the practitioner. She makes sure that by making her calls the office is set with as many people as possible to help.

Outside of the office Linda likes to spend time with her Grandson and Granddaughter.  They are the light of her life.  She also likes to read, sit around a campfire with friends or strangers.  She loves finding new places in NC to visit and explore and loves finding Emerald Hollow where she can sit in the creek and look for gems.

Tracy is a native of Gaston County and moved to Dallas, North Carolina in 2003.Tracy attended Ashbrook High School and Gaston College and started working at Dr. R. Wm. Kelly Jr. DDS, PA office in 1989 as a Front Office Receptionist and moved into the Office Manager position in 1997 until 2005. At that time, she had her second child and decided to be a stay at home mom. In 2010 she began working for Dr. David White Orthodontist Practice as an Orthodontist Assistant until 2015.

Tracy began working in the hearing industry in 2015 and was drawn to the profession because she really enjoys being a part of making a positive impact on other people lives, working with the public and making people smile. What Tracy loves most about saving hearing lives is being a part of changing someone’s life for the better. Tracy strives to give excellent customer service by building relationships with her patients helping them with financing options and educating them through their hearing journey in her everyday work with patients.

Outside of saving hearing lives, Tracy loves hobbies such as dancing, making crafts and spending time with her family.